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FAQ | FREQUENTLY ASKED QUESTIONS

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BEST PRICE GUARANTEED, ALWAYS

WINTER EXPERIENCES | 15% DISCOUNT

NON-REFUNDABLE | 20% DISCOUNT

PROMOTIONS & EXPERIENCES

FAQ | FREQUENTLY ASKED QUESTIONS AND USEFUL INFO

We solve the most common questions that our clients usually have

Breakfast and dinner hours, access to the spa, the advantages that we offer you by booking through our website… On this page we answer all the questions that our guests usually have about our facilities and services so that you can organize and enjoy your experience. in a winery hotel in La Rioja as special as Finca de los Arandinos from the moment of booking.

Do not forget that if you have any other doubt or question, we are at your disposal through our profiles on social networks, by phone or by writing to us through our contact form.

SCHEDULE INFORMATION

From what time can you check into the hotel?

The check-in time is from 1:00 p.m. and the check-out time is until 12:00 p.m. Our reception service is 24 hours and we offer late check out until 1:00 p.m. subject to availability and until 3:00 p.m. with a supplement.

Breakfast hours?

Our breakfast hours are:

Monday to Friday from 8:00 a.m. to 10:00 a.m. | Saturdays, Sundays and holidays from 09:00 to 11:00.

If for any reason you need to have breakfast earlier, please inform upon arrival.

If you want to have breakfast in the room, it is possible with a supplement.

Can I have lunch or dinner at the hotel? At what times?

Yes, both. Our lunch service is every day from 1:30 p.m. to 3:30 p.m. and dinner from 8:30 p.m. to 10:00 p.m. from Sunday to Thursday and from 8:30 p.m. to 10:30 p.m. Friday and Saturday night. It is advisable to book in advance, since our Restaurant is open to the public and there may not be availability. You can see our menus in the restaurant section of our website. If you have any food intolerance or require a special menu, please let us know so that we can take it into account.

INFORMATION ABOUT SPA & TREATMENTS

What are the spa hours?

From 09:00 a.m. to 09:00 p.m.

How long does the spa circuit last?

It is one hour long.

Essential: Reserve the time of access at the time of making the reservation. The use of a swimsuit, flip-flops and a swimming cap is mandatory. If you forget any of these accessories, we have them for sale at reception. If you contract the SPA from our website, we provide you with a towel and bathrobe loan.

INFORMATION ABOUT OUR TREATMENTS

Can I get a massage at any time during my stay?

Our team of masseurs only performs treatments with prior reservation, that is to say that at least you have to request the massage 24 hours in advance, otherwise we cannot guarantee its availability.

Are they simultaneous or separate?

Normally it is one after the other, unless you request that they be simultaneous and we have availability of 2 or more masseurs at that time.

INFORMATION ABOUT DISCOUNTS AND ADVANTAGES IN OUR WEB

Is the best price guaranteed when booking through the web?

Yes, on our website you will always find the lowest price compared to other agencies and search engines. Also on the web you can find experiences and getaways with exclusive services at a cheaper price than reserving them independently at the hotel

Is it safe to book through the web?

Of course, we work with external companies that guarantee the security and confidentiality of online payments.

Are there discounts and advantages for booking through the web?

Yes, we always offer the best price and, in addition, several advantages and discounts that you can only enjoy if you book through our website:

 

  • All the types of rooms we have are available on the web.
  • Up to 20% discount with our non-refundable rate
  • Exclusive sales experiences on the web

INFORMATION ABOUT THE WINERY & WINE TOURISM

Where is the winery?

Inside the Hotel, you do not have to move to visit our Winery, it is all in the same building.

When are the tours?

The visits are made only if there is a minimum of 6 people interested in doing it, so it is necessary to book in advance.

Normally the visiting hours are; Monday to Sunday at 11:00 a.m. They last between 1 hour and a half to 2 hours.

What does the visit consist of?

The first thing is to visit the vineyard and if time does not allow it, it is explained from the inside but always with views of the vineyard. Then you go to the winery to explain the entire winemaking process, visit the barrel cellar and finish with a tasting of 2 of our wines.

Are there more types of visits?

Yes, of course, if you want to make a personalized or exclusive visit for two or for a particular group, ask us about the conditions.

Can you try and taste the wines without paying a visit?

Of course, we have a winebar, inside the barrel cellar, where you can try our wines in a unique and exclusive environment.

INFORMATION ABOUT PLANS AND VISITS

What can be done in the area?

A lot of things; visit wineries, tour some of the most beautiful towns in Spain, make a stage of the Camino de Santiago, visit the largest wine museum in Europe, fly in a balloon, ride a horse through vineyards, go for snacks on the famous laurel street, etc. .

You can see all the plans that we propose by clicking here

Distances of interest:

Logroño: 12 km, Haro: 30 km, Santo Domingo: 40 km, Ezcaray: 54 km, Bilbao: 140 km, Pamplona: 100 km, San Sebastián: 175 km.

OTHER USEFUL INFORMATION

Is there parking at the hotel?

Yes, we have free private outdoor parking for customers.

Can I charge my electric car in the car park?

Yes, we have a charging station for electric vehicles. Check availability and price.

Can you pick me up at the station or the airport?

Yes, we have a 7-seater vehicle to carry out transfer services, both pick-up and for excursions in La Rioja and surroundings. Ask us for availability and prices.

MAKE YOUR RESERVATION AT THE BEST PRICE AND TAKE ADVANTAGE OF THE BENEFITS ON OUR OFFICIAL WEBSITE

“NOW THAT WE HAVE RESOLVED ALL YOUR DOUBTS AND QUESTIONS: CHOOSE AMONG THE FOUR TYPES OF ROOMS THAT WE OFFER YOU AND BOOK YOUR EXPERIENCE TAKING ADVANTAGE OF ALL THE ADVANTAGES AND DISCOUNTS ON THE WEB”

DOUBLES BY DAVID DELFÍN

ART & DESIGN BY DAVID DELFÍN

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Rooms OVER CASK HALL

DESIGN, CHARM & MODERNITY

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JUNIOR SUITE

FOR AN UNFORGETTABLE EXPERIENCE

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SUITE BY DAVID DELFÍN

THE MOST SPECIAL IN THE HOTEL

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